FAQ

ANSWERS TO SOME OF YOUR MOST COMMON QUESTIONS

How can I get my product featured with On Point?

At the bottom of the page in the footer you will find a 'feature your product' in the navigation. Click on that and tell us a bit about your story and we will get back to you as soon as possible. 

Where is On Point located?

We currently split our time between Houston and San Antonio, Texas - but don't be surprised if you run into us across the country.

I have a problem or a question about my order. What is the best way to connect with you?

You can reach out to our support team at any time - support@onpointsupply.co

Shipping/Returns/Guarantees

Each product has unique shipping, returns, and guarantee guidelines so make sure to check the details of each product when the launch. If you have any questions you can contact our support team.

How safe is it to order online?

We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.